operations and supply chain management
CASE STUDY 1: ANALYZING CASINO MONEY-HANDLINGPROCESSES
Retrieving money from a slot machine is referred to asthe drop process. The drop process begins with a securityofficer and the slot drop team leader obtaining the slotcabinet keys from the casino cashier's cage. Getting thekeys takes about 15 minutes. The slot drop team consistsof employees from the hard count coin room, security,and accounting. The slot drop leader, under theobservation of a security officer and a person fromaccounting, actually removes the drop bucket from theslot machine cabinet. When the drop bucket is pulledfrom the slot cabinet, a tag with the proper slot ma¬chinenumber is placed on top of the coins to identify wherethat bucket came from when the weigh process begins.Retrieving the drop bucket takes about 10 minutes perslot machine. Once a cart is filled with buckets from 20different slot machines, the drop team leader andsecurity and accounting people deliver the buckets to thehard count room. The buckets are securely locked in thehard count room to await the start of the hard countprocess. Delivering and securing the buckets takes about30 minutes per cart. The hard count process is performed at a designated timeknown to gaming regulatory authorities. The hard countteam first tests the weigh scale, which takes 10 minutes. The scale determines the dollar value, by denomination,for set weights of 10 and 25 pounds. These results arecompared to calibration results, calculated when the scale was last serviced, to determine if a significantvariance exists. If one does exist, the hard countsupervisor must contact the contractor responsible formaintaining the scale and the controller's office. If nosignificant variance is found, the weigh process cancontinue.Following the scale check, each drop bucket is emptiedinto the weigh scale holding hopper. Using informationfrom the identifica¬tion tag, the specific slot machinenumber from which the bucket originated is entered intothe weigh scale computer. The weigh scale computer isprogrammed to convert the weight of coins, bydenomi¬nation, into specific dollar values, which arerecorded in the weigh journal along with the slot machinenumber. This weighing and recording process takes sevenminutes per bucket. Once the scale has weighed thecontents of the drop bucket, the coins automatically droponto a conveyor belt, which transports them to wrappingmachines. As the coins are wrapped, the rolls of coinsdrop onto another con¬veyor belt, which takes them to acanning station. Twenty-five silver dollars are wrapped ineach roll at a rate of 10 rolls per minute.At the canning station, the coin rolls are placed in metalor plas¬tic cans that hold specific dollar amounts basedon coin denomina¬tion. The cans are stacked to facilitatecounting the wrapped coins. Silver dollar cans hold$1,000, or 40 rolls, and take five minutes to fill and stack.When the weigh process is completed, the weigh scalecomputer runs a summary report totaling the weight by denomina¬tion. These totals are recorded on theweigh/wrap verification report, which takes five minutesto produce.When the wrap portion of the count is completed and allof the rolled coins have been canned and slacked, theyare manually counted by denomination. These totals arealso recorded on the weigh/wrap verification report. Thevariance in both dollar amounts and per¬centages, foreach denomination, is calculated. Variances that ex¬ceedplus or minus 2 percent or are $ 1,000 or greater(whichever is less) must be investigated by the hardcount supervisor, who writes an explanatory report. If nosignificant variances exist, all members of the hard countteam sign the weigh/wrap verification report. To completethe hard count process, the casino cashier's cage is thennotified that the slot drop is ready to be transferred intocage accountability. Manually counting and verifying thecounts take on average two minutes per can.In a process separate from the hard count, a cage cashierperforms an independent count and verification, bydenomination, of the wrap. If everything balances, themain bank cashier signs the weigh/wrap verificationreport, accepting the slot drop into cage accountability. Itis at this point that the actual slot gross gaming revenueis recognized.
Questions
1) Draw a diagram of the drop process
2) Draw a diagram of the hard count process.
4) What would be the impact of purchasing "electronic" slot machines that do not use coins?
CASE STUDY 1: ANALYZING CASINO MONEY-HANDLINGPROCESSES
Retrieving money from a slot machine is referred to asthe drop process. The drop process begins with a securityofficer and the slot drop team leader obtaining the slotcabinet keys from the casino cashier's cage. Getting thekeys takes about 15 minutes. The slot drop team consistsof employees from the hard count coin room, security,and accounting. The slot drop leader, under theobservation of a security officer and a person fromaccounting, actually removes the drop bucket from theslot machine cabinet. When the drop bucket is pulledfrom the slot cabinet, a tag with the proper slot ma¬chinenumber is placed on top of the coins to identify wherethat bucket came from when the weigh process begins.Retrieving the drop bucket takes about 10 minutes perslot machine. Once a cart is filled with buckets from 20different slot machines, the drop team leader andsecurity and accounting people deliver the buckets to thehard count room. The buckets are securely locked in thehard count room to await the start of the hard countprocess. Delivering and securing the buckets takes about30 minutes per cart. The hard count process is performed at a designated timeknown to gaming regulatory authorities. The hard countteam first tests the weigh scale, which takes 10 minutes. The scale determines the dollar value, by denomination,for set weights of 10 and 25 pounds. These results arecompared to calibration results, calculated when the scale was last serviced, to determine if a significantvariance exists. If one does exist, the hard countsupervisor must contact the contractor responsible formaintaining the scale and the controller's office. If nosignificant variance is found, the weigh process cancontinue.Following the scale check, each drop bucket is emptiedinto the weigh scale holding hopper. Using informationfrom the identifica¬tion tag, the specific slot machinenumber from which the bucket originated is entered intothe weigh scale computer. The weigh scale computer isprogrammed to convert the weight of coins, bydenomi¬nation, into specific dollar values, which arerecorded in the weigh journal along with the slot machinenumber. This weighing and recording process takes sevenminutes per bucket. Once the scale has weighed thecontents of the drop bucket, the coins automatically droponto a conveyor belt, which transports them to wrappingmachines. As the coins are wrapped, the rolls of coinsdrop onto another con¬veyor belt, which takes them to acanning station. Twenty-five silver dollars are wrapped ineach roll at a rate of 10 rolls per minute.At the canning station, the coin rolls are placed in metalor plas¬tic cans that hold specific dollar amounts basedon coin denomina¬tion. The cans are stacked to facilitatecounting the wrapped coins. Silver dollar cans hold$1,000, or 40 rolls, and take five minutes to fill and stack.When the weigh process is completed, the weigh scalecomputer runs a summary report totaling the weight by denomina¬tion. These totals are recorded on theweigh/wrap verification report, which takes five minutesto produce.When the wrap portion of the count is completed and allof the rolled coins have been canned and slacked, theyare manually counted by denomination. These totals arealso recorded on the weigh/wrap verification report. Thevariance in both dollar amounts and per¬centages, foreach denomination, is calculated. Variances that ex¬ceedplus or minus 2 percent or are $ 1,000 or greater(whichever is less) must be investigated by the hardcount supervisor, who writes an explanatory report. If nosignificant variances exist, all members of the hard countteam sign the weigh/wrap verification report. To completethe hard count process, the casino cashier's cage is thennotified that the slot drop is ready to be transferred intocage accountability. Manually counting and verifying thecounts take on average two minutes per can.In a process separate from the hard count, a cage cashierperforms an independent count and verification, bydenomination, of the wrap. If everything balances, themain bank cashier signs the weigh/wrap verificationreport, accepting the slot drop into cage accountability. Itis at this point that the actual slot gross gaming revenueis recognized.
Questions
1) Draw a diagram of the drop process
2) Draw a diagram of the hard count process.
4) What would be the impact of purchasing "electronic" slot machines that do not use coins?
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