question 1 customer relationship management
What is customer relationship management? What steps are involved? Describe an experience as a consumer, either positive or negative, and how the experience either supported or contradicted the steps involved in the customer relationship management process. Incorporate concepts and examples from this weeks lecture.
What is customer relationship management? What steps are involved? Describe an experience as a consumer, either positive or negative, and how the experience either supported or contradicted the steps involved in the customer relationship management process. Incorporate concepts and examples from this weeks lecture.
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