Match the following process terms and concepts.

Match the following process terms and concepts.


1. (TCO 8) Match the following process terms and concepts.
(Points : 20)
Potential Matches:
1 : process strategy
2 : product-focused processes
3 : mass customization
4 : CNC
5 : process chart
6 : process control
7 : process focus
8 : repetitive process
9 : service blueprinting
10 : flow diagram
Answer
: A/an _____ has the goal of building a production process that meets customer requirements and product specs while meeting business constraints.
: _____ is used with low-volume, high-variety operations.
: _____ is the classic assembly line.
: _____ is used to create vast arrays of goods and services for individual needs.
: _____ are also called continuous process.
: A(n) _____ uses a schematic of material and people movement to understand a process.
: A/an _____ is a structured way of analyzing and recording the activities of a process.
: _____ is designed to help us focus on the customer interaction part of a process.
: _____ is the intelligence used to control machinery via computer chips.
: _____ would be used to measure the moisture content in paper during its manufacture.
2. (TCO 3) Explain how lack of focus quality can lead to higher costs. Please provide examples. (Points : 5)

3. (TCO 3) Identify the best practices for resolving customer complaints. (Points : 5)

4. (TCO 3) What is the purpose of using a Pareto chart for a given problem? Please provide an example. (Points : 5)

5. (TCO 8) What are the five tools of process analysis and design? Describe each of them in a sentence or two. (Points : 5)