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Wednesday, March 30, 2016

How to handle this situation?

 March 30, 2016     No comments   

How to handle this situation?


It is your first day at ABC Computer Repair and a very angry customer walks into the shop. They instantly start yelling at you and telling you that one of the techs did not do a good job of repairing their computer. Discuss with your classmates how you would mitigate the customer's anger and address their needs. What are some principles of relating to customers and coworkers that would be helpful? Think of other ways to offer customer service.

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