Fundamentals of ISO 9000. Ref. ISO 9001:2008 3rd Ed. Charles A. Cianfrani
1. Relationship of "Service"? to "Product"?
2. Relationship of Processes to Services
3. Quality Characteristics of Services
4. Inspecting Services
5. Documentation Requirements for Service Providers
6. Which Clauses Apply to Service Providers?
1. Relationship of "Service"? to "Product"?
2. Relationship of Processes to Services
3. Quality Characteristics of Services
4. Inspecting Services
5. Documentation Requirements for Service Providers
6. Which Clauses Apply to Service Providers?
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