Discussion HR 5
For this discussion, answer the following in 200 to 300 words:
How does a service encounter, in terms of the service process, create, or destroy loyalty?
More importantly, why is the service encounter between human resources and other departments in an organization critical in creating, building, and maintaining organizational credibility, and for assuring positive organizational change?
In addition, discuss whether or not empowering employees would improve the service level they provide within an organization.
Use your course resources, additional applicable resources, and your personal experiences to support your answer.
For this discussion, answer the following in 200 to 300 words:
How does a service encounter, in terms of the service process, create, or destroy loyalty?
More importantly, why is the service encounter between human resources and other departments in an organization critical in creating, building, and maintaining organizational credibility, and for assuring positive organizational change?
In addition, discuss whether or not empowering employees would improve the service level they provide within an organization.
Use your course resources, additional applicable resources, and your personal experiences to support your answer.
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