Which of the following is considered a major process flow structure

        1. Which of the following is considered a major process flow structure?

        Lead Time

        Fabrication

        Lean Manufacturing

        Project

        2. ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the

        best certification of a firm?

        Certification is sought by any firm assuming they pay annual dues.

        2nd Party where a customer audits its supplier

        3rd Party where a qualified national or international standards/certifying agency serves as an auditor

        1st Party where a firm audits itself against ISO standards

        3.Which of the following is ISO 14000 primarily concerned with?

        Quality management

        Time management

        Continuous improvement management

        Environmental management

        4. Which is the one correct value stream principle?

        Look for efficiencies in the factory, office, physical, procedural, and technical operations.

        Eliminate waste that stops, slows down, or diverts the value stream.

        Concentrate on speeding up value-adding operations rather than removing waste.

        Keep the value stream moving at minimum velocity.


        5. What is the starting point in developing a capacity plan for a health care operation?

        Determining the effective capacity over time

        Estimating design capacity

        Forecasting patient demand for a reasonable length of time

        Discovery of the bottleneck operation

        6. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for
        when each end product will be assembled?

        MRP (Material Requirements Plan)





        ERP (Enterprise Resource Planning)

        MPS (Master Production Schedule)

        WBS (Work Breakdown Structure)

        7.Which of the following is an element that addresses elimination of waste under lean production?

        Kanban production control system

        Production ahead of demand

        Minimized run times

        Group plant loading technology

        8. In most cases, demand for products or services can be broken into several components. Which of the following is

        considered a component of demand?

        Level elements

        Future elements

        Past elements

        Cyclical elements

        9. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:

        Reducing product quality during the assembly process

        Designing products so they can be manufactured by a virtual factory

        Reducing equipment in the production process

        Simplification of the product by reducing the number of separate parts

        10. Which of the following is one of the principles of reengineering?

        Quality at the source

        Do not select suppliers on the basis of price alone.

        Have those who use the output of a process perform the process.

        Leverage high cost employees with lower cost employees.

        11. Which of the following is a characteristic that can be used to guide the design of service systems?


        Services are all similar.

        Services businesses are inherently entrepreneurial.

        Quality work means quality service.

        Services cannot be inventoried.

        12. Considering Hau Lee s uncertainty framework for classifying supply chains, which of the following is given to a
        supply chain which has an evolving supply process based on functional products?

        Risk hedging

        Forward looking

        Efficient

        Agile


        13. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's
        used to classify poka-yokes?

        Trust

        Teamwork

        Task

        Time

        14. Which of the following is a major factor that distinguishes service design and development from manufacturing




        design and development?

        The service package has the same legal protection available to manufactured goods.

        Manufacturing is far more capital intensive than services.

        The service process and service product can be developed independently.

        The service package is the major output of the development process.

        15. A project can be segmented into which of the following

        Events


        Sub-jobs

        Work packages

        Success markers

        16. Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?

        Statistical tools

        Decision trees

        Work sampling

        Gap analysis

        17. According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?

        Product design

        Inoperable equipment

        An employee

        A customer

        18. The ability to rapidly and inexpensively switch production from one product to another enables which of the

        following:

        Economies of shape

        Economies of size

        Economies of scale

        Economies of scope

        19. According to the theory of constraints, which of the following financial measurements can be used to measure the

        firm's ability to make money?

        Operating expenses

        Dividends

        Sales

        Return on investment

        20. Deming s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?

        Continuous improvement

        Control charting

        Standard deviation

        Project management

        21. Which of the following is usually included as an inventory holding cost?

        Order placing

        Quantity discounts

        Breakage

        Typing up an order





        22. Which production process term best describes the situation when activities in a stage of production must stop
        because there is no work?

        Blocking

        Starving

        Staging

        Buffering

        23. In a Gantt chart the vertical axis represents which of the following?

        Time


        Revenue

        Tasks

        Cost

        24. The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the
        following:

        Redesign the process in order to mitigate the bottlenecks.

        Utilize SQC (statistical quality control).

        Introduce controls within the process.

        Slow down production rates until the process is in control.

        25. Which of the following terms describes the time a unit spends actually being worked on together with the time spent

        waiting in a queue?

        Flow time

        Build time

        Cycle time

        Run time

        26. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production

        technology?

        An hour saved at a bottleneck operation does not increase the process flow.

        If you lose an hour at a bottleneck it is better than making scrap.

        Do not allow bottlenecks to govern the flow of the line.

        Utilization and activation of a resource are not the same.

        27. During the implementation of a project, which of the following should be the primary focus of a consulting firm?

        The correct project software

        Application of the learning curve theory

        Tools and materials availability

        People management skills

        28. Which of the following is an analytical tool used in Six-Sigma quality improvement programs?

        Gantt charts

        Pareto charts

        Tree charts


        Pedigree charts

        29. A project manager must consider several components when overseeing the planning process of aggregate operations;
        specifically, whether such components are factors that are internal or external to the organization. Which of the
        following factors would be classified as an internal component for an organization?






        Inventory levels and economic conditions

        Market demand and subcontractor capacity

        Current physical capacity and current workforce

        Competitor behavior and current workforce

        30. Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the

        inventory on hand is 4,000?

        10,000

        14,000

        6,000

        4,000