The various organizational routines and processes that determine how efficiently and effectively the organization transforms its inputs into outputs

1. The various organizational routines and processes that determine how efficiently and effectively the organization transforms its inputs into outputs are called:

A. strengths.

B. core competencies.

C. capabilities.

D. customer value.

2. __________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.

A. Organizational capabilities

B. Accumulated knowledge

C. Actual work activities

D. Organizational routines and processes

3. Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as a/an:

A. distinctive organizational capability.

B. exceptional opportunity.

C. superior customer value.

D. distinguished service.

4. The ability of Hampton Inn to provide customers moderately-priced accommodation with all the amenities and conveniences travelers want is an example of:

A. contributing to superior customer value.

B. a second-to-market philosophy.

C. operating under a benchmarking philosophy.

D. providing a system that is easily duplicated.