Resource: Patton-Fuller Community Hospital Networking Virtual Organization, or, an organization you are familiar with that you can research to identify their social media customer interaction
Identify the extent of social media, if any, that is used to communicate with customers or prospects to include customer service interaction.
Identify social media services or interaction that other like organizations have available on their websites.
Analyze the expected costs, to include network costs and software production or modification, and return on investment (ROI) of social media. Analysis is composed of breaking the issue into parts and describing how the parts relate to each other and to the whole issue.
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