Operations management in a Global Supply chain’

Operations management in a Global Supply chain’
This assignment is designed to enable you to show an understanding of how processes, services and products are being brought together within a supply chain to deliver against the desires of cost and customer.
You will need to identify an organisation, its customers along with its order winners and qualifiers.
It will require you to conduct a review of the literature in the subject area of Operations and supply chain management. Specifically, how the purpose of operations management systems support the wider supply chain in delivering supply chain surplus (profit) and customer service.
Following the academic literature, you will be expected for your chosen organisation to identify the aspects of supply chain strategy that are underpinned by Operations Management against the 5 perspectives of Operations management.
Finally identify an area within your chosen organisation, recommending how Operations management could be utilised to deliver greater supply chain cost and service metrics, using the literature and course text to support your arguments.

Within a report format answer the following questions:
1. Establish the scenario for the assignment by selecting an organisation and preparing a description of :
a) The main products and services provided by the organisation
b) Who are the main customers?
c) What are the order qualifiers for the organisation?
d) What are the order winners for the organisation?
2. Prepare a review the literature on the subject of Supply Chain Management as a reflection of customer expectations. Critically review and discuss the authors, their views on the subject and their frameworks describing the concepts, applications and benefits available to business in general and appropriate for an organisation similar to the type you have chosen.
Consider at least 8 journal articles no older than 5 years
4. For your chosen organisation identify the supply chain and Operations management elements that exist to support its function against the 5 perspectives of operations management.
5. Identify a supply chain improvement, (using your literature review and course core text to support) discuss how operations management can deliver either greater customer service or cost benefit to the organisation.