Operational Capabilities Building solid relationships

  Operational Capabilities Building solid relationships with top healthcare providers is a crucial focus for Careington to
        raise brand awareness to consumers, and has attributed to much of the success of Careington. Continuously striving to

        build on the provider networks, Careington realizes the importance of being selective to offer a variety of top quality
        products and services to customers and also places a strong emphasis on the negotiation aspect during contracting to
        ensure discounts that provide the best costs to providers and consumers. The Provider Network Development

        Department has played a major role in the management of a mutually valuable network by ensuring the recruitment of
        provider membership that derives from client and individual suggestions, be the liaison between groups and the network

        by providing efficient communication, and resolving grievances and concerns in a timely manner. Customer Capabilities
        Careington currently has a strong presence in the B2B market which includes but not limited to: Health Plan providers,

        Insurance Carriers, Labor Groups, Employers, State Agencies, among others. Because Careington serves more than eight
        million individual members that are affiliated with consumers, it is essential to have a quality performing department to

        service the needs of clients. The member services department is comprised of dedicated representatives that are
        available to assist as well as inform and educate members with questions regarding dental care benefits. There is
        ongoing training and sessions for the representatives to stay current on new products or services, discuss new and

        existing clients, and provide an opportunity to exchange ideas and information on growing trends and concerns affecting
        the call center that need addressing. This informative department serves as a great resource as well as a rare capability

        to providers as well as consumers and is in line with managementâ??s objective of educating customers on specifics
        of.