Develop and articulate regulatory policies and procedures

Part B Develop and articulate regulatory policies and procedures
In Part A you have researched and identified the legal requirements for the operation of a licensed restaurant.
Choose 2 of the following areas and develop a policy and procedures for each:
1. accident and incident reporting
2. customer service
3. cancellations, refunds and exchanges
4. EEO
5. food handling and hygiene
6. harassment
7. responsible service of alcohol
8. transport, handling and storage of food
9. work health and safety:
• consultation
• emergency evacuation
• hazard identification and risk assessment
• occupational rehabilitation.
Each policy needs to include:
1. Type of policy or procedure
2. The purpose
3. The procedures
4. The person(s) or hierarchy of personnel who will be responsible
5. The relevant forms or documents to be used (e.g. reporting form, accident/incident form etc.)
6. Version/Date to be reviewed