Conveying negative information is one of the most difficult tasks you will encounter in business communication. To receive favorable response, focus on appropriate word choices, tone, and organization of details—especially how much information to convey to each person and how to layer the negative content. Providing the best possible service to both internal and external customers hinges on good communication.
As a project manager, you are looking forward to completing your current project and then taking a European vacation with your bonus money. Shortly before bonuses are expected, however, you realize your team just missed reaching the financial goal for the quarter. As a result, you and your team will not receive bonuses. You must notify your manager and your team members about this development. You must also inform your travel agent you are unable to take the trip.
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