Answer each question based on your personal experiences as a consumer receiving health care services or as a professional providing service.

Answer each question based on your personal experiences as a consumer receiving health care services or as a professional providing service. The questions are related to real-life experiences in which health care services are received or provided, to the consumer’s satisfaction with those services, to changes you have seen or experienced over time, or to insurance coverage benefits you have or provide. Be prepared to discuss your completed questionnaire in Week One.