You delivered a customer service in a business or service environment

You delivered a customer service in a business or service environment. You played a role of manager and delivered a customer services by explaining types of customers. Well done! Met the assessment criteria. To achieve M2: In recommending areas for improvement, your recommended methods have been justified. The role-plays have good structure and approach. Wider search and follow Harvard referencing to achieve higher grades. 4.2 refer: You are not answering according to the 4.2. review own performance in the delivery of customer service and make recommendations for improvement. You have to evaluate your own performance. Strengths, weakness and how you will improve those weaknesses. If you are currently working in a relevant service industry, you may use your real work experience. Or Role Play The role plays will consist of: providing advice; personal selling; complaint handling for which you will be assessed on your customer service skills. You should consider; Customer service: consultation; advice; personal selling; complaints procedure; reception skills; confidentiality To achieve D1: When reviewing your own performance, realistic improvements have been proposed against defined characteristics for success.